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TFI Studio Service Addendum

Contents

1. Scope

This Addendum applies in addition to the Terms for the use of TFI Studio Service, in particular with regard to content generated by Customer while using TFI Studio services. Terms remain applicable for other Services provided by TFI and govern rights and obligations of the Parties, regardless of the type of Services used.

In case of discrepancies between the Terms and the Addendum, the provisions of the Addendum shall prevail.

2. TFI Studio Service

The Studio Service (“TFI Studio“) allows Customers to create SQL queries on raw and decoded data made available by TFI as part of its Services. The results are visualized as charts and the charts can be assembled into dashboards displayed within the TF Website. You may not access the TFI Studio or data in any other way than the graphical interface via the TF Website.

3. Customer Generated Content

“Customer Generated Content” refers to any data, information, code or material that is created or otherwise provided by Customer on the TF Website or Services, including, but not limited to, code, queries, visualizations, dashboards.

Customer alone is responsible for any of your Customer Generated Content that may be lost or unrecoverable through Customer’s use of the TF Website or Services, including the use of TFI Studio.

Customer retains the ownership of their original Customer Generated Content. However, you do not retain ownership of Customer Generated Content that is publicly available elsewhere (not on TFI Websites) or is owned by another Customer or any third party.

License for Customer Generated Content made public by the Customer: Customer hereby grants to TFI a non-exclusive, non-transferable, royalty-free, fully paid-up, irrevocable, worldwide right and license to use, distribute and display Customer Generated Content made public by the Customer to operate, promote, and improve TFI Services, and any commercial and business purposes, including but not limited to advertising, marketing, and data analysis.

TFI reserves the right to reject and/or remove any Customer Generated Content that is believed, in TFI’s sole discretion, to violate these terms or a third-party’s rights.

4. Public Queries and Dashboards

All Customer Generated Content is public by default and must be set to private by the Customer. By creating public Customer Generated Content or making a private Customer Generated Content public, Customer acknowledges and agrees that:
  • The related Customer Generated Content may be viewed by the public and other TFI Customers;
  • The related Customer Generated Content may be used, viewed, forked, or copied by other Customers. When using, forking, copying, or reproducing such Customer Generated Content, Customers shall give the appropriate credits to the Customer who created such Customer Generated Content;
  • The Customer is no more fully anonymous as its identification (e.g. username) will be associated to its Customer Generated Content to give appropriate credits;
  • TFI retains all rights to curate, amend and update Customer Generated Content shared on TF Website;
  • TFI may assign a ranking to Customer Generated Content and add the ability to comment on Customer Generated Content at its sole discretion and under its own criteria (once this feature is available, more information will be available on TFI documentation page to provide transparency); and
  • TFI may indicate, via specific messaging or iconography, Customer Generated Content to mention whether such content was verified by TFI. For avoidance of doubt, such indication is assigned as a result of a review and best effort checks, and is not deemed to provide a guarantee on the quality and accuracy of the Customer Generated Content.
TFI reserves the right, but is not obligated, to remove used, forked, copied or reproduced Customer Generated Content that does not, at TFI sole discretion, provide appropriate credits to the Customer who created the Customer Generated Content.

5. Private Queries and Dashboards

Queries that are made private cannot be viewed by the public or other TFI Customers. Visualizations of private queries can be viewed by others if added to a dashboard or embedded on another site. Only the Customer may add a private query/visualization to a dashboard or generate an embedded link.

TFI can, in all events, see the private Dashboards in order to monitor and support the Services, but will not share publicly private queries in an identifiable manner unless the Customer gives explicit permission to share them publicly.

6. CSV downloads

Customer can download CSV reports of its query results from the TF Website within the limitation (as determined by TFI at its sole discretion). The Customer may only use this data internally within their company and in occasional reports, presentations and similar externally. Crediting TFI and the relevant query creator as source is required, as per the relevant section of the Terms. These CSV exports cannot be sold directly and/or provided on a running basis as a data product or service by the Customer.

7. Limitations of Commercial Use / No white labeling

In connection with the Studio Service, Customer shall not copy, transmit, transfer, modify or create derivative works from the public Customer Generated Content, nor wrap it in a white label manner for free or resale.

Customer shall not reproduce, sublicense, transfer, duplicate, copy, sell, resell or in any other way exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by TFI.

8. EU Digital Services Act applicability

Due to the nature of the TFI Studio service, TFI Studio is subject to Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act, hereinafter referred to as “DSA“).

Unless otherwise defined in this section, the definitions used in this section have the same meaning as in the DSA, in the Terms and in the Addendum.

8.1. Content Moderation
8.1.1 Illegal content
When using the TFI Studio, Customer agrees not to post any information that, in itself or in relation to an activity, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law (“Illegal Content“). Illegal Content includes, but is not limited to: 
  • Defamatory, libelous, threatening, manifestly untrue or harassing information;
  • Biased or manifestly untrue content;
  • Infringement on anyone’s intellectual property rights, such as copyright, patents, trademarks, trade secrets, or other proprietary rights;
  • Breach of any laws, including those related to export control, consumer protection, unfair competition, anti-discrimination, false advertising, or any other breach that constitutes a criminal offence;
  • Computer viruses or anything else that could harm software, hardware, or steal information; or
  • Information that undermines the integrity of TFI’s computer systems or networks, or attempt unauthorized access to them.
8.1.2 Measures against illegal content
In instances where there is substantial evidence indicating that Customers are not adhering to legal requirements, infringing on the rights of others, or violating the Terms or this Addendum, TFI reserves the right to take appropriate measures to safeguard the safety of the TFI Studio. Such actions may include:
  • Issuing warnings to the respective Customer;
  • Restrict the visibility of specific items of information provided by the respective Customer (e.g. removal, disabling access or demoting it);
  • Suspension or termination of monetary payments;
  • Suspension or termination of the provision of our services and access to the TFI Studio in whole or in part;
  • Suspension or termination of the respective Customer’s account.
Furthermore, TFI maintains the authority to permanently prohibit Customers from using the TFI Studio if a given Customer accesses the TFI Studio with fraudulent contact information (e.g. an incorrect or invalid email address), causes significant harm to other Customers, or if other substantial reasons exist. Upon enforcing a temporary or permanent ban, Customers will be prohibited from accessing TFI Studio with any account. Re-registration under a different account is not permitted. Whenever these restrictions are applied, TFI will provide the affected Customer with a comprehensive statement of reasons. This statement will outline the decision taken by TFI, its territorial scope, when applicable, the facts, and circumstances that were relied on to take that decision, the use of any automated processes in reaching the decision and/or if the content was detected through automated means, the legal or contractual bases for the decision (particularly in cases of alleged illegal content or terms and conditions violations), and detailed information on options for remedy. When the action taken was started by a notice from another Customer, TFI will provide the affected Customer with the identity of the notifier only when strictly necessary. This commitment extends to all decisions affecting the visibility, access, or monetization of content, as well as the suspension or termination of services or accounts, provided the Customer’s electronic contact details are known to TFI. TFI, however, abstains from providing Customers the above-mentioned information whenever the information provided by the Customer is deceptive high-volume commercial data. In the event TFI acts upon a specific mandate from national judicial or administrative authorities to address illegal content under Union or national law, TFI will promptly notify the issuing authority of the actions taken in response to their order. At the same time or as designated by the authority, TFI will inform the affected Customer of the order and the actions taken in compliance, including a detailed explanation and information on available remedy mechanisms, as well as the territorial scope of the order.
8.1.3 Measures against criminal offences

In the event that TFI identifies or becomes aware of any content or information that may suggest the potential occurrence, ongoing occurrence, or likelihood of a criminal offence posing a threat to the life or safety of any individual, TFI shall without undue delay notify the law enforcement or judicial authorities of the relevant EU Member State or States. This notification will include a detailed report of the suspicious activity and all pertinent information available to TFI.

8.1.4 Contact mechanism for reporting illegal content

To help Customers report any potentially illegal content found within TFI Studio, TFI set up user-friendly mechanisms that are easily accessible. Customer can notify TFI via the Services or by sending an email to privacy@tokenflow.live. It’s important that the report is both precise and detailed, ensuring TFI has all necessary information to take appropriate action.

Please make sure the notification includes:

  • A detailed explanation supporting the concern, highlighting why it is believed that the content in question is illegal,
  • A precise location of the said content, including the exact URL(s), and if required, any additional details that would help TFI identify the illegal content depending on its type,
  • The name and email address of the reporting Customer for TFI to contact the reporting Customer, except in cases related to criminal offenses outlined in Articles 3 to 7 of Directive 2011/93/EU,
  • A declaration from the reporting Customer, asserting their good faith belief that the information provided in the report is accurate and complete.

Upon receiving the notification, TFI will promptly confirm the receipt of the notice and keep the reporting Customer informed about the decision taken regarding their report, along with any available options for appeal, should the reporting Customer disagree with TFI’s decision. TFI is committed to processing these notices diligently, fairly, and objectively, ensuring our approach is non-arbitrary. Should automated processes be used at any stage, TFI will clearly communicate this in our notifications to the Customer.

8.2. Contact with national judicial and administrative authorities

When complying with an official order to disclose specific information about one or more of TFI’s Customers, issued by relevant national judicial or administrative authorities in accordance with applicable Union or national laws, TFI informs the affected Customer(s) about the order. TFI provides them with detailed information regarding the action taken on TFI’s part in response to the order. This communication includes a statement of the reasons for TFI’s action, as well as information on the options available for challenging or responding to the decision.

8.3. Points of contact and legal representatives

The following e-mail address is the contact point for Member State authorities, the Commission, the body referred to in Article 61 DSA and Customers: privacy@tokenflow.live

Furthermore, TFI will appoint a legal representative in the EU for the purposes of being addressed to on our behalf in the EU on all issues necessary for the receipt of, compliance with and enforcement of decisions issued in relation to the DSA.

Token Flow Insights SA, Esplanade de Pont-Rouge 9A, 1212 Grand-Lancy
Version 2.0, December 2025